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Call Flows with Ringba

Amanda Cross
Updated

Ringba’s new Call Flows product has been built from the ground up to provide you with all the tools you need to take full advantage of our rules-based call routing engine using an intuitive drag-and-drop interface.

Note: This feature is currently in Beta. Please contact your Account Manager to enable Call Flows for your Ringba account.

The Ringba Call Flows Canvas

The Call Flows Canvas is where you can perfectly craft your caller experience and build powerful call flows in minutes. Working with the Call Flows Canvas is simple, Click and drag on an empty part of the canvas to move around to any area of your call flow. You can also make the canvas as big or as small as you want using the minimze/maximize buttons in the bottom right corner. Or you can change the size of the canvas by holding CTRL and scrolling up or down.

Inbound Call Node

The Inbound Call node is the starting point for every call flow, you need to start with this node before you add any other connections.

How to Add a Node

There are a few ways to add a new node to your call flow:

Method 1) Adding a Node from the Top Navigation

You can select the node options in the header by just clicking on it once.

Method 2) Right Click on the Call Flows Canvas

If you right click inside the canvas, a list of available nodes will appear.


Connecting Nodes

Method 1)

You can connect nodes by clicking on the first node output then dragging and dropping the connection on the second node input.

Method 2)

If you hover over the mouse then select the "+" on the node output, you will be able to select the next node.

Removing Connections

To remove a connection, you can click on the "x" above the connection to remove that connector without deleting the node.

List of Call Flow Nodes

  • Dial - The Dial node is used to route calls to a target.
  • Hangup - The Hangup node will terminate or end the call.
  • Menu - The Menu node is used when you want to make a decision based on the key pressed.
  • Router - The Router node gives you the ability to make decisions based on filters.
  • Gather - The Gather node gives the ability to get an numerical input from the caller.
  • Go To - The Go To node is used when you want to go back to a certain node that is already added to the flow.
  • Hours - The Hours node is used when you want to validate and make call routing decisions based on hours of operation.
  • Pixel - The Pixel node gives you the ability to send and fire pixels based on the call flow.
  • Play - The Play node will play a message to the caller when added to the call flow.
  • Voicemail - The Voicemail Node can be used to provide the caller with a way to leave a message.
  • JS - The JS node allows for custom JavaScript to execute, it requires activation from the team
  • Profile - The Profile node is used to pull a data enriched information about your caller with Ringba's Instant Caller Profile.

Call Flows FAQs

What should I do if I need help with Call Flows?

If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.

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