The Gather node gives the ability to get an numerical input from the caller. For example, if you want the caller to input a ZIP code and make routing decisions based on it, you can use the Gather node to get that ZIP code.

• Node Name: Select a label name that will show up above the node and this will also be turned into a tag in your reporting.
• Gather Tag Name: The call will be tagged with this value, it is used to control how subsequent nodes process the call. Select a tag name that if you want to use a filter based on it, will be the one that populates in the platform.
• Number Of Digits: The maximum number of digits to be processed in the current operation.
• Min Number Of Digits: The minimum number of digits to be processed in the current operation.
• Valid Digits: A list of valid digits.
• Finish On Key: The key the caller presses to stop collecting input.
• Timeout (sec): The amount of time the caller has to enter a response.
• Key press time out (sec): Time in seconds allowed between consecutive digit inputs.
• Retries: The number of attempts the user is allowed to enter the correct input if they select an invalid input.

Adding a Play/Say Message to the Gather node

Nodes with audio selection allow you to upload a file or enter text to be played. A play icon appears on the node allowing you to listen to the uploaded file. Playing back entered text is not an option at this time.

For the "Play" option:

• Plays: The number of times the recorded message is reproduced.
• File: The audio file that will be used (.mp3 or .wav). Files can be accessed from the "Manage Media" section under "Call Flows".

For the "Say" option:

• Plays: The number of times the recorded message is reproduced.
• Voice: The type of voice that will be used.
• Language: The language of the text that will be converted to speech.
• Text: The message that you want to be converted into speech.