The Dial node is used to route calls to a target.
- Node Name: A label that will be populated on top of the node with the selected name. This information will be available in the call reporting.
- Record Settings: Select how you would like Ringba to handle recordings of these calls.
- Dial Attempts: The number of attempts to connect this call.
- Timeout (sec): The amount of time the Target has to answer before Ringba marks the call as a No Answer.
- Max Call Length (sec): The maximum length of this call in seconds. If the call goes over, Ringba will automatically hang up.
- Caller ID: Custom Caller ID the receiving party will see when answering the call. You may only use numbers in your Ringba account.
- Whisper: Play a message to the receiving party before the call is connected.
- Routing Plan: The Routing Plan will determine who receives the call for this prompt.
Adding a Routing Plan to the Dial node
You must create your routing plan the Routing Plans tab before you can add it to the Dial node.
- Go to Call Flows (Beta) > Routing Plans.
- Create the routing plan, add its name and the targets.
- Go back to the draft call flow that you created or to a new one that you will create and add the routing plan to the dial node.
How to Add a Whisper
A Whisper is a short message that will be played to the receiving party before the call is connected. Nodes with audio selection allow you to upload a file or enter text to be converted into speech. A play icon appears on the node allowing you to listen to the uploaded file.
For the "Play" option:
- Plays: The number of times the recorded message will be replayed.
- File: The audio file that will be used (.mp3 or .wav). Files can be accessed from the "Manage Media" section under "Call Flows".
For the "Say" option:
- Plays: The number of times the recorded message is reproduced.
- Voice: The type of voice that will be used.
- Language: The language of the text that will be converted to speech.
- Text: The message that you want to be converted into speech.