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Dial Node

Amanda Cross
Updated

The dial node routes calls to a target according to the routing plan you choose. Once a call has made it through the decision tree and you are ready to send it to a target, you use a dial node.

When you add a dial node to your call flow and click it to open the configuration panel,  you see the following configuration options:

  • Node Name: A label that appears at the top of the node on the canvas. This information is available in the call reporting.
  • Record Settings: Select how you Ringba handles call recording. You can choose to start recording as soon as the call comes in, as soon as the call is connected to a target, or not record the call.
    Note: You can override this setting on the campaigns where you add the call flow.
  • Dial Attempts: The number of attempts to connect this call.
  • Timeout (sec): The amount of time the target has to answer before Ringba marks the call as a No Answer.
  • Max Call Length (sec): The maximum length of this call in seconds. If the call goes over, Ringba hangs up.
  • Caller ID: Custom Caller ID the receiving party sees when answering the call. You may only use numbers in your Ringba account.
  • Whisper: Play a message to the receiving party before the call is connected.
  • Routing Plan: The routing plan will determine who receives the call for this prompt.

Adding a Routing Plan to the Dial node

You must create your routing plan before you can add it to the dial node.

  1. Go to Call Flows > Routing Plans.
  2. Create the routing plan. Add its name and the targets.
  3. Go back to your draft call flow or create a new one and add the routing plan to the dial node.

See the Routing Plan article for details.

How to Add a Whisper

A Whisper is a short message that will be played to the receiving party before the call is connected. Nodes with audio selection allow you to upload a file or enter text to be converted into speech. A play icon appears on the node allowing you to listen to the uploaded file.

For the "Play" option:

  • Plays: The number of times the recorded message will be replayed.
  • File: The audio file that will be used (.mp3 or .wav). Files can be accessed from the "Manage Media" section under "Call Flows".

For the "Say" option:

  • Plays: The number of times the recorded message is reproduced.
  • Voice: The type of voice that will be used.
  • Language: The language of the text that will be converted to speech.
  • Text: The message that you want to be converted into speech.

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