The dial node is the part of your call flow that routes calls to targets according to the routing plan you choose. Once a call has made it through the earlier nodes in the decision tree and you are ready to send it to a target, you use a dial node.
This article contains the following sections:
Configuring the Dial Node
When you add a dial node to your call flow and click it to open the configuration panel, you see the following configuration options:
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Node Name: Enter a label to appear at the top of the node on the canvas. This information is also helpful for identifying nodes in the Call Details Report.
Tip: Enter a descriptive name to help you differentiate this dial node from other dial nodes when you are troubleshooting or reviewing the reporting later. -
Record Settings: Select how you want Ringba to handle call recording. You can choose to start recording as soon as the call comes in, as soon as the call is connected to a target, or not record the call.
Note: You can override this setting on the campaigns where you add the call flow. - Dial Attempts: Indicate how many attempts Ringba should make to connect this call.
- Timeout (sec): Enter the number of seconds you give the target to answer before Ringba marks the call as a No Answer.
- Max Call Length (sec): Enter the maximum length of this call in seconds. If the call lasts longer than the Max Call Length, Ringba hangs up.
- Max Recording Time: Enter the maximum number of seconds of this call to record. If the call lasts longer than the Max Recording Time, Ringba stops recording.
- Caller ID: Enter the caller ID number you want the target to see for calls through this node. You may only use numbers in your Ringba account.
- Whisper: Toggle on this switch to play a message to the receiving party before the call is connected. If you toggle on this switch, fields appear where you configure the whisper to play. See Adding a Whisper later in this article.
- Routing Plan: Select a routing plan. Ringba uses the routing plan to determine who receives the call.
Adding a Routing Plan to the Dial node
You must create your routing plan before you can add it to the dial node. If you already created the routing plan you want to use, select it from the drop-down menu. If you need to create a new routing plan, navigate to Call Flows > Routing Plans. See the Routing Plan article for details.
Adding a Whisper
A whisper is a short message that plays to the receiving party before the call is connected. Nodes with audio selection let you upload a file or enter text to be converted into speech. A play icon appears on the node so you can listen to the uploaded file.
For the "Play" option:
- Plays: Enter the number of times you want the file to play.
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File: Select or upload the audio file you want to play (.mp3 or .wav).
Tip: After you upload a file, you can access it from the Manage Media > Call Flows screen.
For the "Say" option:
- Plays: Enter the number of times you want the system to read the text.
- Language: Select the language of the text in the Voice Prompt field.
- Voice: Select which voice you want to read the text in the Voice Prompt field.
- Voice Prompt: Enter the message you want the system to read.
Dial Node FAQ
Will the buyer see the caller ID of a call that goes through the dial node?
Ringba masks the caller ID of calls. However, if the buyer has access to Ringba reporting in your account, they can see the caller ID in the reporting. Also, if the buyer also has a Ringba account, the caller ID is not masked.
What should I do if I need help with call flows?
If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.