Use the Hours node when you want to validate or make call-routing decisions based on hours of operation. Using the hours node lets you set hours of operation for your call flow without having to configure it the target level.

• Node Name: Enter a label to appear at the top of the node on the canvas. This information is also  helpful for identifying nodes in the Call Details Report.
  Tip: Enter a descriptive name to help you differentiate this dial node from other hours nodes when you are troubleshooting or reviewing the reporting later.
• Time Zone: Select the time zone of the times you configure for this node.
• Setting Type: Choose Basic to set a simple hour range (with breaks) that applies to every day of the week. Choose Advanced to set different ranges and breaks for each day of the week. See Configuring the Setting Type later in this article.

Configuring the Setting Type (Basic and Advanced)

If you choose the default Basic setting, then you only need to to select the hours of options. Optionally, you can also add breaks.  

If you need more flexibility, choose the Advanced setting. With this option, you can configure different hours of operation for each day of the week. You can even toggle off the switch for a day of the week if there is no operation that day. 

Using Open or Closed Options as Decisions

When a call gets to this node in the call flow, Ringba compares the current time to the times you configured and proceeds based on whether the hours say open or closed. In the following example, if the call comes in during open hours, the call flow dials routing plan A. During closed hours, it dials routing plan B.