The Play node plays a message to the caller.

• Node Name: Enter a label to appear at the top of the node on the canvas. This information is also  helpful for identifying nodes in the Call Details Report.
  Tip: Enter a descriptive name to help you differentiate this dial node from other play nodes when you are troubleshooting or reviewing the reporting later.
• Plays: Configure the message you want the caller to hear. See Adding a Play/Say message to the Play node later in this article.

Adding a Play/Say message to the Play node

Nodes with audio selection let you upload a file or enter text to be played. A play icon appears on the node allowing you to listen to the uploaded file. Playing back entered text is not an option at this time.

For the "Play" option:

• Plays: Enter the number of times you want the file to play.
• File: Select or upload the audio file you want to play (.mp3 or .wav).
  Tip: After you upload a file, you can access it from the Manage Media > Call Flows screen.

For the "Say" option:

• Plays: Enter the number of times you want the system to read the text.
• Language: Select the language of the text in the Voice Prompt field.
• Voice: Select which voice you want to read the text in the Voice Prompt field.