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TCPA Shield in Campaigns

Amanda Cross
Updated

TCPA Shield is a feature in Ringba to check phone numbers against a list of known litigators and settlement seekers. You can use TCPA Shield in three ways:

  1. Enable TCPA Shield in your Ringba campaigns to block incoming calls from unwanted numbers
  2. Upload a file of numbers to check each one and scrub offending numbers from the file 
  3. Use the TCPA Shield API to integrate real-time number checks into any of your business systems

This article covers the first option. If you want to learn more about the other two options, see TCPA Shield by Ringba.

TCPA Shield is available to admin users. It is included in all Ringba subscription plans, Business, Professional and Enterprise, but you must request it be enabled in your account. Contact your Account Manager to enable TCPA Shield.

This article contains the following sections:

TCPA Shield in Your Account or Campaign

Within Ringba, TCPA Shield checks the caller ID for incoming call and blocks the call if the number is on the TCPA Shield block list. If you enable TCPA Shield for your entire account, it checks the caller ID for all incoming calls across all campaigns. 

How to Enable TCPA Shield in Your Account

If you enable TCPA Shield for your account, Ringba uses it to block calls from TCPA plaintiffs across all the campaigns in your account, unless you override it at the campaign level.

Use these steps to enable TCPA Shield for your account in your account settings:

  1. Navigate to Settings > Account Settings.
    tcpa_settings.png
  2. Toggle on the TCPA Shield switch.
  3. If you want Ringba to play a message to the blocked caller before disconnecting, toggle on the Play TCPA Warning on Blocked Call switch. The message is "This call has been blocked."

How to Enable TCPA Shield in Your Campaign

If you enabled TCPA Shield for you account, it's already enabled for all your campaigns. Otherwise, use these steps. You can also use these steps to disable TCPA Shield for a single campaign.

To enable TCPA Shield for a Ringba campaign:

  1. Navigate to Campaigns and open the campaign where you want to enable TCPA Shield.
  2. Scroll down to the TCPA Shield section.
    tcpa_shield_section.png
    Note: On the Account Settings screen, you set default values for whether to enable TCPA Shield and whether to play the TCPA Shield warning to blocked callers. Your settings from that screen appear as default option on these fields. 
  3. Select Enabled on the TCPA Shield selector.
  4. Select an option on the Play TCPA Warning on Blocked Call selector:
    • Enabled: The caller hears "This call has been blocked" before the call disconnects.
    • Disabled: Ringba disconnects the call without playing a message to the caller.

Finding Information About the Calls TCPA Shield Blocked

You can filter the Reporting screen by the values in the TCPA Shield fields. See the Reporting Filters article for step-by-step instructions on filtering the Reporting screen. Look for the TCPAShield category on the Filters tab:

tcpashield_filter.png 

Summary Report

If TCPA Shield blocks an incoming call, it increments the value in the Blocked column on the Summary report. You can use the Tags - Call Info - Blocked Reason filter on the Reporting screen to see only calls blocked by TCPA Shield.

reporting_filter_blocked_calls-tcpa.png

Call Details Report

In the Call Details Report, for each call you can see:

  • The number of TCPA Shield requests
  • Whether the call was blocked by TCPA Shield
  • The total cost for all TCPA Shield requests for the call

If you don't see the TCPA Shield columns on your Call Details report, you can enable them by clicking the Customize Columns button. See the Customize Columns section in the Call Details report article for step-by-step instructions.

TCPA Shield in Campaigns FAQ

What should I do if I need help with TCPA Shield?

If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.