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Account Settings

Amanda Cross
Updated

The Account Settings screen to configure default settings for your account. This screen contains tiles you click to configure the following categories of settings:

  • Publisher Defaults
  • TrustedForm
  • Jornaya
  • STIR/SHAKEN Attestation
  • TCPA Shile
  • Buyer Reporting

This feature is available to admin users. It is included in all Ringba subscription plans: Business, Professional, and Enterprise.

This article contains the following sections:

Account Settings Screen

You navigate to the Account Setting screen by clicking Settings > Account Settings.

account_settings_screen

Click a tile to open the screen where you configure the settings.

Publisher Defaults Screen

Configure the default settings related to your publishers. You can override these settings per publisher.

  • Access Recordings: Toggle on this switch to give your publishers access to your call recordings.
    Important: Anyone who accesses your call recordings needs to provide credentials. See Recording Access for step-by-step instructions on creating credentials for your publishers.
  • Block Calls After Payout Cap Is Reached: Toggle on this switch to block incoming calls from a publisher if the publisher has reached the payout cap.
    Important: This setting blocks calls based on the publisher's specific cap. It does not consider any campaign-level payout caps.
  • Expose Caller ID: Toggle on this switch to default to requesting that publishers allow sharing caller ID with downstream pings.

TrustedForm Screen

Configure your TrustedForm integration. See Trusted Form - RTB Integration for more information about this integration.

  • API Token: Add the API key provided by TrustedForm.
  • Cert ID Tag Name: The name of the tag the publisher sends you to contain the Certificate ID.

Tip: Once you configure these settings, go to the desired campaign to enable the feature.

Jornaya Screen

Configure your Jornaya integration. See Jornaya Integration - RTB version for more information about this integration.

  • Account Code (LAC): Your Jornaya Account Code.
  • Agency Code: This parameter lets a company that is an AOR or LMS for a client perform queries on behalf of that client and identify itself accordingly by passing in its own Account Code.
  • Audit Key (LAK): The Audit Key for this query.

Tip: Once you configure these settings, go to the desired campaign to enable the feature.

STIR/SHAKEN Attestation

Configure the STIR/SHAKEN attestation level you require calls to have before they connect. See What is Stir/Shaken Attestation? for more information.

  • Allow Calls with Attestation Level: You can choose to allow calls with A attestation, calls with A/B attestation, or calls with A/B/C attestation. Ringba blocks calls that have other attestation levels from what you choose. Calls without attestation are always allowed.

TCPA Shield Settings

Configure how you use TCPA Shield. See TCPA Shield for more information.

  • Filter Calls Through TCPA Shield: Toggle this switch on to block inbound calls from known TCPA plaintiffs, litigators, and settlement seekers.
  • Play TCPA Warning on Blocked Call: Toggle this switch on to play a "This call has been blocked" recording to callers who are blocked by TCPA Shield. If you toggle this switch off, the call drops silently with no warning to the caller.

Buyer Settings

Configure which additional tags buyers can see in reporting.

Use the Select a tag drop-down menu to choose tags to add to your list to share with buyers. Click Remove in the Actions column to remove a tag from the list. You can search the list of tags using the search field.

Account Settings FAQ

What should I do if I need help?

If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.

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