Unlike the Caller ID, which is the phone number of the inbound call, the Inbound Call ID is the unique number Ringba uses to identify calls within the platform. While the Caller ID is the short phone number you've seen many times, the Inbound Call ID is a long alphanumeric identifier. It looks something like this:
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You may need to provide the Inbound Call ID when you are working with Ringba support. For example, you need to provide the Inbound Call ID to investigate a call that did not generate revenue or did not generate a payout. Fortunately, the Inbound Call ID is easily available from the Reporting screen.
Use these steps to find and copy an Inbound Call ID:
- From the dashboard, click the Reporting tab in the left navigation menu, then click Default. The default Reporting screen appears.
- Find the call you want in the Call Details section.
Tip: For more information on using the filters to find the call you want, see the Reporting Panel article. - Hover your mouse over the Inbound Call ID column and click the Copy icon that appears. The Inbound Call ID is now in your clipboard, ready to paste into your chat with Ringba support.
If the Inbound Call ID column does not appear in your Call Details section, you can add it. Click the Customize Columns button and scroll to the Call section. Select the box next to Inbound Call ID, and the column appears in your Call Details table.