While larger exports may take longer for the system to prepare, there is no limit to the number of rows or file size you can export. However, there is a rate limit to the API request and the UI screen:
- 5/second
- 80/minute
The limit applies to all users in the account collectively and the UI and API collectively. This means, for example, that your account could have five admin users loading the Reporting screen in the UI at the same time, but if a Get Logs API request came in at the same time, it would fail.
If you exceed this rate limit, the system returns an error message. The message specifies whether you exceeded the per-second or per-minute limit. It also includes which API object you requested too many times.
For more information about using the Reporting screen to export call logs, see Call Details Report. For more information about using the API to export call details, see the Call Logs page in the Ringba API documentation.
You can also use the API to get details about specific calls. See Get Details About Specific Calls. This API endpoint is also has a rate limit:
200/minute