This article describes how admin users can control, for a particular Buyer, how Ringba routes a call from the same Caller ID as a previously connected or converted call. You can also Restrict Duplicate Calls at the Target level. If you configure duplicate call restriction for both the Buyer and the Target, the settings on the Buyer level apply by default and the settings for the Target, if they exist, override the Buyer settings.
To configure how the application manages duplicate calls for a Buyer, use the following steps to navigate to the Buyer screen:
- Click Targets in the left navigation pane, and then click Manage Buyers.
- Click the name of the Buyer from the list to open the Buyer screen.
You may need to scroll down to find the Restrict Duplicates field. The option you choose in this field applies to all targets assigned to the Buyer.
You can choose among three options for this field:
- Do Not Restrict
- By Campaign - All Targets
- By Campaign - Individual Target
Do Not Restrict
If you select Do Not Restrict, the system can route subsequent calls from the same Caller ID to any target, including a target that received previous calls from this Caller ID.
By Campaign - All Targets
If you select By Campaign - All Targets, the system does not route subsequent calls from a Caller ID to any target assigned to this Buyer. For example, if a call with Caller ID 123 connected to Target A, and then another call from 123 comes in, the system does not route it to any target associated with the same Buyer as Target A. If you choose this value, additional fields appear for you to further configure the system behavior:
- Restrict After: Select whether you want the system to restrict calls only if previous calls from that Caller ID have Converted or to restrict all calls from a Caller ID that previously Connected to a target.
- Duration: Indicate how long to restrict duplicate calls after the last connected or converted call. You can choose Always or Time Limit. If you choose Time Limit, you must also indicate the number of days after the last connected or converted call you want to restrict calls from the same Caller ID.
By Campaign - Individual Target
The configuration if you choose By Campaign - Individual Target is similar to the configuration for All Targets. However, if you select By Campaign - Individual Target, the system does not route subsequent calls from a Caller ID to this target but may route it to another target associated with the Buyer. For example, if a call with a certain Caller id connected to Target A, and another call from the same Caller ID comes in, the system does not route it to Target A but may route it to another target that is associated with the same Buyer. If you choose this value, additional fields appear for you to further configure the system behavior:
- Restrict After: Select whether you want the system to restrict calls only if previous calls from that Caller ID have Converted or to restrict all calls from a Caller ID that previously Connected to a target.
- Duration: Indicate how long to restrict duplicate calls after the last connected or converted call. You can choose Always or Time Limit. If you choose Time Limit, you must also indicate the number of days after the last connected or converted call you want to restrict calls from the same Caller ID.
Restrict Duplicate Calls - Buyers FAQs
What should I do if I need help with restricting duplicate calls for buyers?
If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.