Use the Menu node makes a decision based on the key the caller presses.
- Node Name: Enter a label to appear at the top of the node on the canvas. This information is also helpful for identifying nodes in the Call Details Report.
Tip: Enter a descriptive name to help you differentiate this menu node from other menu nodes when you are troubleshooting or reviewing the reporting later. - Timeout (sec): Enter the number of seconds the caller has to enter a response.
- Retries: Enter the number of attempts a caller has to make a menu selection.
- Plays: Configure the message you want to play. See Adding a Play/Say Message to the Menu node later in this article.
- Menu Tag Name: Enter the name of the tag to capture the caller's input. The system adds this tag to the call and uses the value to control how subsequent nodes process the call. The tag also appears in your reporting and/or payout, tag routing filters.
- Menu Routes: Configure what happens if the caller chooses each value. See Adding the Next Nodes on Key Presses later in this article.
Adding a Play/Say Message to the Menu node
Nodes with audio selection let you upload a file or enter text to be played. A play icon appears on the node allowing you to listen to the uploaded file. Playing back entered text is not an option at this time.
For the "Play" option:
- Plays: Enter the number of times you want the file to play.
- File: Select or upload the audio file you want to play (.mp3 or .wav).
Tip: After you upload a file, you can access it from the Manage Media > Call Flows screen.
For the "Say" option:
- Plays: Enter the number of times you want the system to read the text.
- Language: Select the language of the text in the Voice Prompt field.
- Voice: Select which voice you want to read the text in the Voice Prompt field.
- Voice Prompt: Enter the message you want the system to read.
Adding the next nodes on key presses
A row appears for each digit on the phone pad. Click the + to choose which node the call flow goes to when the caller selects that digit.
If you want to change the order of the options, use the control on the right side of the row to drag and drop row to a new position.