Use the Menu node when you want to make a decision based on the key pressed.

• Node Name: A label that appears at the top of the node. This information becomes available in the call reporting.
• Timeout (sec): The amount of time the caller has to enter a response.
• Retries: The number of attempts a caller has to make a menu selection.
• Menu Tag Name: The call will be tagged with this value, it is used to control how subsequent nodes process the call. Select a tag name that will turn into a tag in your reporting and/or payout, tag routing filters. This field is required.

Adding a Play/Say Message to the Menu node

Nodes with audio selection allow you to upload a file or enter text to be played. A play icon appears on the node allowing you to listen to the uploaded file. Playing back entered text is not an option at this time.

For the "Play" option:

• Plays: The number of times the recorded message is reproduced.
• File: The audio file that will be used (.mp3 or .wav). After you upload a file in this field, you can access your audio files by clicking Call Flows > Manage Media.
  Note: The maximum file size for the audio file is 40 MB. 
  

For the "Say" option:

• Plays: The number of times the recorded message is reproduced.
• Voice: The gender of the voice
• Language: The language of the text that will be converted to speech.
• Text: The message that you want to be converted into speech.

Adding the next nodes on key presses

You can click on the "+" to add the node for the key press option.

Changing the order of the key presses

Drag and drop to change the node's key press position.