The Search Bids functionality on the Reporting > Real Time Bidding screen lets you find:

A single bid if you search by the bid ID.
Zero or more bids if you search by the caller ID.

When you complete your search, you can expand the bids in the search results to see detailed information, such as the bid calculation, tags, eligible/ineligible targets, and more.

Important: Ringba maintains 30 days’ worth of RTB bid data for you to view and export.

The Real Time Bidding reporting tab, where you can search bids, is available only to admin users. This feature is included in all Ringba subscription plans: Business, Professional, and Enterprise.

This article contains the following sections:

Getting a Bid ID
Getting a Caller ID
How to Search by Bid ID or Caller ID
Bid ID Search Results
Search Bids by ID FAQ

Getting a Bid ID

Many times when you are researching a bid, you receive the bid ID from a publisher who is asking you to investigate. In that case, you already have a bid ID and can proceed to the next section.

Other times you might have your own reasons to want to investigate bids in your account. For example, you might want to understand why a bid was a specific amount or you might be researching an error. In this case, you have to first find the bid ID.

For bids that turn into calls, you can find the bid ID on the Reporting screen. Expand the call in the Call Details section of the Reporting screen and view the Tags tab to find the bid ID.

If the bid did not turn into a call, you can still find the bid ID. Navigate to Reporting > Real Time Bidding and use the Export Bids feature. The CSV file you export contains a row for each bid and many columns of information. See Exporting RTB Bids for a list of all the columns in the exported CSV file.

Getting a Caller ID

Just as with the bid ID, you might receive the value from a publisher who is asking for you to investigate. But if you don’t already have the caller ID in hand, finding the caller ID is easy.

On the Call Details report, Caller ID is one of the columns that appears on the report by default. Simply hover your mouse over the value and a menu appears. Click the copy icon to copy the caller ID to your clipboard so you can paste it into the search field.

Tip: If you don’t see the Caller ID field on the Call Details report, you can click Customize Columns to add it. Caller ID appears in the Call category.

How to Search by Bid ID or Caller ID

Use the following steps to search by bid ID or caller ID:

Navigate to Reporting > Real Time Bidding. Use the fields under the Search Bids heading.
Complete the fields:
- Choose the time zone in the first field. The search result data uses this time zone.
- Choose Bid ID or Caller ID in the second field.
- Paste your bid ID or caller ID in the last field.
Click the magnifying glass button to start the search.

The results appear. The next section describes the information you see in the search results.

Bid ID Search Results

The following columns appear in the search results:

Bid Status: Indicates whether the bid was Accepted or Rejected
Date/Time: The date and time of the bid. The time appears in the time zone you selected in the field next to the search field.
Winning Bid: Contains Yes if this was the winning bid that turned into a call. Contains No if the publisher did not send the call.
Campaign: The name of the campaign associated with this call. Click the name to open the campaign.
Publisher: The name of the publisher associated with this call.
Bid: The value of the bid.

Click the arrow to the left of the Bid Status value to open more details about the bid.

The following sections cover the tabs that appear.

Bid Details

The Bid Details tab shows the primary RTB information.

This tab contains the following fields:

Bid ID: The bid ID.
Timestamp: The date and time of the bid. The time appears in the time zone you selected in the field next to the search field.
Campaign Name: The name of the campaign associated with this call.
Publisher Name: The name of the publisher associated with this call.
Campaign ID: The unique identifier of the campaign associated with this call.
Publisher ID: The unique identifier of the publisher associated with this call.
Publisher Sub ID: The Sub ID of the publisher associated with this call.
Bid Amount: The value of the bid.
Bid Expire In Seconds: The number of seconds before the bid expired.
Bid Expire Dt: The date and time the bid expired. This value appears in the time zone you selected in the field next to the search field.
Bid DID: The DID associated with the bid, if applicable.
Bid Elapsed Ms: The number of milliseconds it took to process the bid and generate a response to send back to the publisher.

Bid Trace

The Bid Trace tab shows the bid calculation process. If the bid has Adjustments, you can expand it to show which bid modifiers matched.

If you override the RTB campaign settings per publisher, the information of which fields were overridden for that specific bid appear in the Bid Trace tab > Publisher Overrides.

Events

The Events tab show routing plan information, target eligibility, and criteria status. Jornaya, Trusted Form, and Custom Scoring API details appear here as well.

See the Call Details Report Events Reference for a description of the events you might find on this tab.

Ring Tree Events

The Ring Tree Events tab appears only if pass through is enabled and ring tree targets are in the routing plan. On this tab, you can see the ping requests and responses.

Search Bids by ID FAQ

What does this RTB error code mean?

See a complete list of error codes and their meaning in this article: RTB error codes.

What is pass through?

RTB pass through is a powerful feature that lets you ping ring trees and static targets in your routing plan during the RTB ping to get information like target acceptance and revenue. You can learn more about enabling pass through in the RTB Pass Through article.

What should I do if I need help with searching bids?

If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.