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Number Porting

Amanda Cross
Updated

Number Porting is the process of transferring an existing Phone Number into or away from your Ringba account.

Port a Phone Number into Ringba

Porting a number to Ringba allows you to transfer an existing number into your Ringba account. There is a varying amount of paperwork that you will need to complete depending on the holding carrier. We will provide an LOA and a list of requirements, as soon as it is returned to us complete we will submit and wait for the carrier to check that everything looks correct. When all the paperwork is correct the port should be approved within 24 to 72 hours. Below are typical documents that are needed but it can vary depending on the country and carrier.

  • Letter of Agreement (LOA): A Letter of Agreement completed, signed and scanned.
  • Phone Numbers: A list of the numbers you want to port.
  • Phone Bill: A scanned / electronic copy of your most recent phone bill that includes your account and address information for all the number you are porting.
  • Customer Service Record (CSR): A Customer Service Record is a copy of how your telephone records appear in the carrier's database and includes the service address for the account.

Learn More: Download Ringba's Letter of Agreement for Number Porting PDF

Please note that in order to ensure the port is approved, the address listed on the letter of authorization must match the address listed on the Customer Service Record and Phone Bill. All this information comes from you and the loosing Carrier. Due to issues outside our control, any incorrect information can delay the process. Once the porting process is complete, your number will become a Ringba tracking number that you can use in your account.

For help with Number Porting, please reach out to our Support team via chat or email at support@ringba.com.

Port a Phone Number away from Ringba

We can port your Ringba Tracking Numbers to another provider upon request. We're sorry to see you go!

If you wish to port your number to another provider, the receiving provider will assist you with initiating the port.

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