Tracking numbers are phone numbers used to track information about a caller and route the call to a destination. When a potential customer sees the number and clicks to call, Ringba automatically records attribution data and forwards the call according to the routing plan.
This article contains the following sections:
Creating tracking numbers is one of the first things you need to do when you start your Ringba account. To complete this process, you must have a valid credit card on file in your account that has been approved by a manager. The approval process can take up to 72 hours, but you can contact Support to request to expedite the approval. See How do I get help with Ringba? for information on contacting Support.
Create a Tracking Number
To create a tracking number, navigate to Numbers > Manage Numbers. Click the Create Number button.
A form appears where you specify the details of the number you want to create. The following options appear:
- Country: The country you would like to create a number in.
- Bill Card: Toggle this switch on to authorize Ringba to charge your credit card for the tracking number if your account balance is not enough to cover the cost.
- Number Type: Select Toll Free or Local. The toll-free number option appears only for countries where toll-free numbers are available. Selecting this lets you purchase a toll-free number. Please note that toll-free numbers have a higher per-minute rate than standard local phone numbers.
- Prefix: If you want to purchase numbers only if they have a certain prefix, enter the prefix in this field.
- Assign Publisher (optional): Assigning a publisher to a number gives the publisher the ability to track their calls.
- Amount: The number of tracking numbers you want to purchase. If you enter a number greater than 1, Ringba generates a purchase order that buys the numbers in batches.
Managing Tracking Numbers
To manage tracking numbers, navigate to Numbers > Manage Numbers. From here you can use the icon in the Actions column to perform the following actions:
- Edit Number
- Deallocate Number
- Pause Number
- View Activity
You can also use the icons in the other columns to perform actions:
- Click the + icon in the Number Pool column to add the number to a number pool. The + icon is only available to click if the number is not already in a number pool and not already in use
- Click the x icon in the Publisher column to remove a publisher from this number if one already exists. Click the + icon to add a add a publisher to the number if the number does not already have one.
Number Naming and Number Tags
Number naming helps you quickly identify numbers throughout Ringba and in reporting. Number tags are automatically attached to every call that is routed through the number.
To add names and tags to tracking numbers:
- Navigate to Manage Numbers under Numbers from the main menu.
- Click Edit Number under Actions.
- Enter the Number Name and Tags and click Add.