Ringba send emails about subscription fees if your credit card on file expires or can't process the monthly or annual charges for your subscription. These emails give you warning about the credit card failure and give you the chance to update your credit card information with Ringba before your account is terminated.
The following steps occur before permanently terminating an account:
- When an attempt to charge your credit card fails, the system sends an email notification to all your admin users.
- The system tries again to charge the credit card the next day. If the second attempt fails, the system sends another email notification to your admin users. Ringba continues to send email notifications each day but does not attempt to charge the credit card again unless you add a new credit card (or re-add the same credit card) to the account.
- If the credit card still cannot be charged on the 4th day, the numbers in your account will be paused. The email notifications warn about the paused numbers starting on the 4th day.
- If the credit card still cannot be charged on the 7th day, the account will be permanently terminated. This action cannot be undone.
If the credit card is successfully charged within the 6 days, your admin users will receive an email notification advising that the account was restored and the numbers unpaused.
Tip: Make sure to set up multiple admin users in your account to ensure someone is always available to receive the notification emails and respond to credit card failures.
If your account has been paused
You need to add a new credit card (or re-add the same credit card after resolving the issue) to your account. Once you have updated your credit card information and the card has been verified, the status of the card appears as Approved in the Credit Cards section of the Billing Settings screen. Then, you can add any balance amount, even a small one like $5. This triggers Ringba to charge your credit card for the subscription fee and automatically unlock your account.