Amanda Cross

The Timeline report is a report at the top of the Reporting screen. It organizes data into bars for easy comparison. The bars on the chart represent the number of calls for the group you selected. ...

Ringba collects data from multiple sources by using a variety of enrichment methods. Ringba stores this data in tags. Once it's in a tag in your account, this data is available for you to include i...

The Search Bids functionality on the Reporting > Real Time Bidding screen lets you find: A single bid if you search by the bid ID. Zero or more bids if you search by the caller ID. When you complet...

When you create a routing plan as part of a campaign, you configure it on the Campaign screen using the same kind of tool covered in this article. See Campaigns for more information. You can also c...

Routing is directing a call to a target. You can use the tools in Ringba to decide how to direct calls based on things like priorities you configure, prior target performance, data about the call, ...

[callUUID] is shorthand for Ringba'a inbound call ID, a unique identifier that Ringba assigns to each and every inbound call. When you have questions about a call, sending Ringba's support team the...

Sometimes you need to add data to a call in Ringba after the call is complete. For example, maybe you get conversion data from your buyer after a call or want to push buyer disposition data into Ri...

To protect your Ringba account's security and data integrity, you cannot change the email address associated with a user account. Instead, you can create a user account with the new email address a...

Ringba makes it easy to integrate with Jornaya's TCPA Guardian. This tool lets you pull information about which callers provided TCPA consent, which helps you avoid non-compliant calls and mitigate...

The Summary report is the table in the middle of the Reporting screen. It groups and aggregates statistical information into easy-to-read totals and summary formatting. This report is useful for dr...