Ringba communicates important account information with you and all admin users in your account via in-app messages and emails. These messages cover a variety of topics, from new users registering in your account to billings issues. 

You can find a complete list of all the notifications messages in the Notification Message Reference. 

In-App Messages

Notification messages appear in-app when you click the Messages icon in the top toolbar. 

You can choose to view only unread messages or you can click the All tab to view all messages. Click the envelope icon next to the Messages header to mark all messages as read.

Email Message

Email notifications go to the email you use to sign in to your Ringba account. The email notifications come from alerts@ringba.com and appear in your inbox with a From name that matches your Ringba account name.

Managing In-App and Email Messages

By default, all admin users in your account get all notification messages, both in-app and via email. 

You can choose to disable some or all kinds of notification messages for an admin user. Contact Support and provide the following information:

• The user you want to stop messages for
• The messages you want to stop. See the Notification Message Reference for a complete list of Notification Messages. Or, you can choose to stop all messages.
• The channels where you want to stop the messages. You can stop messages in-app, via email, or both.

Important: Be careful about stopping too many messages, especially those related to subscription and billing. If your campaign runs short of funds and you stop all messages, you do not receive the warning messages before your numbers are paused.

To re-start messages, contact Support with the information about which message to enable.

Note: You may receive other kinds of emails from Ringba beyond email notifications, such as new feature announcements and invitations to special events. Stopping notification messages does not stop other kinds of emails.