Ringba's TCPA Shield protects your lead gen / call business from professional litigators and settlement seekers by blocking their calls and scrubbing their numbers from your lead lists. Enable it for your Ringba campaigns, scrub phone numbers in bulk, or ping our ultra high speed APIs in real-time.
Tip: TCPA Shield is available to all Ringba subscription plans but it must be enabled in your account. Contact your Account Manager to enable TCPA Shield.
This article contains the following sections:
Methods for Using TCPA Shield for Ringba
TCPA Shield for Ringba offers three different methods for protecting yourself from professional litigators across your calling tools. You can use TCPA Shield both inside and outside Ringba:
- Enable it to block calls using settings in your account and campaigns
- Upload files of numbers for bulk scrubbing
- Use the API to integrate TCPA Shield with your other system and block calls from bad numbers in real time
Enable TCPA Shield in Your Account or on Your Ringba Campaigns
Protect your pay-per-call campaigns by automatically blocking calls from known TCPA plaintiffs, litigants, and settlement seekers.
If you enable TCPA shield for your account, Ringba uses it to block calls from TCPA plaintiffs across all the campaigns in your account, unless you override it at the campaign level.
Use these steps to enable TCPA Shield for your account in your account settings:
- Navigate to Settings > Account Settings.
- Toggle on the TCPA Shield switch.
- If you want Ringba to play a message to the blocked caller before disconnecting, toggle on the Play TCPA Warning on Blocked Call switch. The message is "This call has been blocked."
To enable TCPA Shield for a Ringba campaign:
- Navigate to Campaigns and open the campaign where you want to enable TCPA Shield.
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Scroll down to the TCPA Shield section.
Note: On the Account Settings screen, you set default values for whether to enable TCPA Shield and whether to play the TCPA warning to blocked callers. Your settings from that screen appear as default option on these fields. - Select Enabled on the TCPA Shield selector.
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Select an option on the Play TCPA Warning on Blocked Call selector:
- Enabled: The caller hears "This call has been blocked" before the call disconnects.
- Disabled: Ringba rejects the call without playing a message to the caller.
If TCPA Shield blocks an incoming call, it increments the value in the Blocked column on the Summary report. You can use the Tags - Call Info - Blocked Reason filter on the Reporting screen to see only calls blocked by TCPA shield.
Upload Files for Bulk Scrubbing
Manually scrub your phone numbers and lead lists against TCPA Shield.
To upload a file for bulk scrubbing:
- Go to TCPA Shield > Process File.
- Upload a CSV or TXT file with numbers you want to check.
- Once you process a file, a result file will be automatically downloaded, in this file you will get the list of numbers that you processed but for the ones that were blocked the rows will be replaced by the word "blocked" instead of having the number.
Tip: Need to process an extremely large file? Chat with our support team for assistance.
Ping the TCPA Shield API in Real Time
Ringba's easy-to-use JSON APIs make it easy to integrate TCPA Shield with third-party platforms. Ping TCPA Shield with a single number, process files in real-time, or batch large groups of numbers for better performance.
For more information, go to the TCPA Shield API Documentation.
TCPA Shield is backed by our world class team of support engineers. If you need assistance designing your integration, implementing code, or building out your workflow, we invite you to communicate with our dedicated support engineers to make that process seamless.
If you are switching from our competitors, we offer drop-in integrations to keep your overhead low and reduce on-boarding time. Simply swap out the URL of your current integration with your new TCPA Shield URL and you are done.