Amanda Cross

Using a bulk payments adjustment, you can adjust the payouts and revenues for many calls at once. You perform this action on the Reporting screen.  When you use bulk adjustments, you select multipl...

RTB Bids Export allows you to download the performance information about your real-time bidding (RTB) bids for a certain day. Due to the nature of this data, you can download only one day's worth o...

The dial node is the part of your call flow that routes calls to targets according to the routing plan you choose. Once a call has made it through the earlier nodes in the decision tree and you are...

Ringba uses priority and weight to intelligently route calls to targets. You configure the Priority and Weight when you create the campaign. When you choose Priority (Standard) in the Call Routing ...

It's rare, but sometimes calls do not end properly and continue to appear in your account as if the call were still in progress, or "live." If this happens to you, it is easy to fix. Simply use the...

In most cases, you use the Reporting > Real Time Bidding screen for Exporting RTB Bids. However, if you need more information than is available on the report, such as caller ID or ZIP Code, you can...

You may need your Ringba account ID, sometimes called an "RA," when you are using the API or when you are working with Ringba's Support team. For example, when you want RTB pass through enabled, yo...

No, annotations on a call cannot be deleted by you or by Ringba. When you create annotations on a call, the system converts the annotations to tags. You can see the tags on the Tags tab of the Call...

Ringba makes it easy to integrate with Jornaya's TCPA Guardian to pull information about which leads provided TCPA consent to help you avoid non-compliant calls and mitigate the risk of TCPA litiga...

This article describes the information you find when you expand a row in the Call Details table of the Reporting screen. This feature is available to admin users. Some reporting information is avai...