This article defines the kinds of fees you might see on your Ringba invoice and charges from Ringba you might see on your credit card statement.
This article contains the following sections:
License Fees
These periodic charges secure your access to Ringba tools and services.
Initial Charge
The initial charge is a fee you pay when you first open your Ringba account. This fee is charged to your credit card (not your account balance).
Regular Account Renewal Fee
Like every subscription, your subscription to your Ringba account renews periodically.
-
If your account was created after March 2024:
Ringba attempts to deduct the fee from your account balance. If deducting the charge from your balance would cause your balance to go below the minimum you set in your Billing Settings, Ringba automatically charges your default credit card the amount needed to pay the fee and leave your account balance above the minimum. -
If your account was created before March 2024:
Ringba attempts to charge your credit card for this fee. If the charge fails for certain reasons, Ringba attempts to deduct the fee from your account balance.
Important: If Ringba cannot successfully charge for you subscription renewal fee for seven days, your account will be permanently terminated. See Why am I receiving emails about my subscription fee? for more details.
Incremental Fees
These usage fees may vary month-to-month based on how and how much you use Ringba.
Account Recharge
To use Ringba, you need a balance of funds to draw from to cover incremental costs over time for call minutes and other fees like TCPA scrubs and call transcriptions. When your balance falls below minimum you set in your billing settings, Ringba automatically charges your default credit card to "recharge" the balance and avoid a disruption in service.
You configure this feature for your account by navigating to Settings > Billing Settings and toggling on the Auto Recharge switch in the Recharge Settings section.
Number Allocation/Reallocation
When you create a number, you authorize Ringba to charge monthly rent for that number for the next 30 days. The rent for all phone numbers in Ringba is due every 30 days after you initially created the number. The fee is deducted from your account balance.
If deducting the charge from your balance would cause your balance to go below the minimum you set in your Billing Settings, Ringba automatically charges your default credit card the amount needed to pay the fee and leave your account balance at the minimum.
Call Minutes
When a call comes in, a per-minute charge begins to accrue for that call. The final cost of the call depends on the total call duration rounded up to the nearest minute. The charge increases each time a new minute starts, so the minimum charge for a call is 1 minute, even if the call lasts only a few seconds.
Billing is based on the total call duration, not on the time connected to the target. Calls that do not connect to a target, such as those that disconnect during the IVR or drop before reaching a destination, are still billed since they consume system resources.
Call minutes draw from your account balance. You can find your per-minute rate by clicking the View Current Pricing button on the Settings > Billing Settings screen.
Non-U.S./Canada Target Minute Fee
In the unlikely event you have a target outside of the United States or Canada, your calls incur an additional per-minute charge to connect that target. This charge is in addition to the regular per-minute charge for the call minutes.
Like call minutes, the additional target fee draws from your account balance. If you have a non-U.S./Canada target, the per-minute rate appears on the Manage Targets screen. Hover your mouse over the icon in the Rate column to see the target's rate.
Types of Fees, Charges, and Recharges FAQ
Where can I learn more about billing?
See the Billing Settings article for more information about pricing, your account balance, and accessing transaction information and monthly statements.
What if I still need help with fees, charges, and recharges?
If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.