Amanda Cross

Using the gather node to ask the caller for information and then adds the caller's response to the call as a tag.For example, if you want the caller's ZIP Code, you can use the gather node to ask t...

Predictive routing is a powerful tool in Ringba for optimizing call routing based on the targets’ previous performance. The predictive routing algorithm starts by calculating each target’s estimate...

Monthly statements appear for download in the Monthly Billing section of the Settings > Billing Settings screen on the 4th of the following month. For example, the statement for March appears in th...

NewsBreak is an app that uses AI to aggregate local news and content for its users. You can use pixels in your Ringba account to integrate with your NewsBreak account for event tracking and seamles...

The Call Details report appears at the bottom of the Reporting screen. This report contains: A row for each call in your account during the time range you set on the Reporting Panel.   A column for...

While larger exports may take longer for the system to prepare, there is no limit to the number of rows or file size you can export. However, there is a rate limit to the API request and the UI scr...

To protect system performance for all Ringba users, some parts of the application have rate limits. This article contains the following sections: Logs and Reporting Limits API Get Details about ...

Error code 1001 - Disabled Campaign is unable to return an RTB bid. This may occur because: You paused the Campaign You turned off RTB for this Campaign You added a Call Flow to this Campaign, whi...

The Go To node is used when you want the call to go to a certain node that is already in the flow. You select the node the call goes to when the caller reaches that point in the call flow. Node N...

This article offers best practices for setting the Basic predictive routing configuration sliders. Before you read this article, you should be familiar with the information in the Predictive Routin...