Webhooks are a convenient tool for getting conversion information about calls from your buyers into your account programmatically. A webhook is an endpoint you create in Ringba so outside systems, such as your buyers' call systems, can send conversion data into your Ringba account.
If your buyer attempts to send conversion information (such as the payout amount) in such a way that Ringba can't match it to a call, they receive a 404 error.
Buyer tried to update the same call more than once
This is the most common reason why Ringba users encounter webhooks not converting: the buyer already sent incomplete or incorrect information and then tried to update it with a second webhook call. Unfortunately, that approach does not work.
Buyer tried to send the conversion more than 30 days after the call
Another possible reason a buyer gets a 404 error is because they tried to send the conversion information to the webhook more than 30 days after the call occurred. The buyer has 30 days from the connection time of the call to send the conversion information to the webhook. After that, Ringba returns a 404 error.
What to do instead
In these cases, the buyer can't use the webhook to update the conversion information, but you can update your call conversion information manually. Use these steps to update the payout amount for a call:
- Navigate to the Reporting screen and scroll down to the Call Details section.
- Find the call you want to update.
Tip: You can use the Reporting Filters to help you find the call. - Select the call by clicking on the value in the Call Date column.
- Click the Edit Calls button at the top of the Call Details section and choose Adjust Payments from the menu that appears.
- Enter the updated value and click the Update Payout/Revenue button.
You can update many calls with this method by selecting multiple rows in step 3. If you have too many calls to update manually, or if you need to set up an ongoing workaround, you may be able to update the payout data using a spreadsheet of values and the Ringba API. Contact Ringba Support if you need help setting up this solution.