The Charting Report organizes data into bars and lines to show different data types for easy comparison. The bars on the chart are always represented by the number of calls for your current group selection. The lines are represented by the 6 other event types that you can show or hide using the ‘Events’ menu on the top bar.
When hovering over any fixed data point on the chart, or a bar, an overlay will appear with the specific information. The overlay border is color coded to the data point it is representing, so if you are hovering over a red data point, the overlay will have a red border and red accents to make sure there is no confusion when data points are close together.
Under the chart is a legend of the current data points, their colors and symbols. If you click the legend data points will show or hide the data on the chart so you can quickly adjust your view for different comparisons.
Charting Controls
- By Hour: Displays chart data on an hourly basis.
- By Day: Displays chart data on a daily basis.
- By Month: Displays chart data on a monthly basis.
Charting Events
- Calls: Calls that were successfully connected.
- Converted: Calls that successfully converted
- Qualified: Calls that successfully qualified.
- Completed: Calls that successfully completed.
- No Answer: Targets that did not answer.
- Blocked: Calls that were blocked by rules or for spam.
- No Connected: Calls that fail to connect to a Target.
- Error: Calls that were blocked or returned an error.
Toggle the checkbox next to any item on the events menu to adjust the chart.