Target Groups are used for routing calls to partners that have multiple call queues, campaigns or inbound numbers.

Using Groups, you can configure operational hours, concurrency and volume capping rules for multiple targets.

Target Groups are generally used for call centers, sales teams, call buyers, and are used to ensure that your partners are not overwhelmed while accepting calls from numerous sources.

How to Create a Target Group

To create a Target Group:

1. Navigate to Targets and select Add Group.
2. Configure your Group settings, including;
   • Group Name
   • Time zone
   • Override settings
   • Enable Simuldial
   • Select the targets you want to include in your Group
3. Click Add Group to create and save your Target Group.

The Target Group can now be added to Routed Plans and receive call traffic.

How to Add a Target Group to a Routing Plan

To use your Target Group in a Routing Plan:

1. Navigate to Manage Campaigns under 'Campaigns' from the main menu.
2. Find the Campaign and click Edit Campaign under Actions.
3. Scroll down to Call Routing, find the Target Group and click Add.

From here, you can set your Campaign-level Target Group Settings, including:

• Priority
• Weight
• Conversion Settings

Managing Target Groups

To update, configure and manage Target Groups, navigate to "Manage Groups" under 'Targets' from the main menu.

Available Actions

• Edit Target Group
• Pause / Enable Target Group
• Disable Group Targets
• Reset Caps
• Delete Target Group

Groups FAQ

What should I do if I need help with configuring and using Groups?

If you have any questions or need additional help, please reach out to our support team via chat or email at support@ringba.com.